How Swiss banks can ride the wave of change

Strict banking guidelines in Switzerland were recently eased to give blockchain startups more straightforward access to traditional financial services. The country’s blockchain industry is surging, with “Crypto Valley” in Zurich and Zug proving a fertile breeding ground for cryptocurrency startups. Crowdfunders in Switzerland and elsewhere are investing heavily, seeing clear ROI in kick-starting a new […]

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Why Swiss banks should take on the wealthtech challenge

Digital innovation in banking has to date focused on managing the “quick money”: making routine transactions easier with fast payment from any device, one-tap transfers and anywhere access. With fintech innovations such as pay apps fast eroding their traditional business space, do banks have to follow suit? For Swiss banks in particular, the answer might […]

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Message for Swiss manufacturers on IoT: move fast and act now

In competitive and fragmented markets, IoT enables manufacturers to integrate asset-heavy operational technology with IT to align supply, production and distribution more efficiently and effectively. It also enables manufacturers to innovate by offering connected products and new services that leverage the data collected by IoT solutions. Manufacturers recognize the opportunity: according to a Cognizant-sponsored survey […]

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Why happy customers are returning customers

There is strong evidence that efforts to improve customer experience (CX) can drive revenue: Forrester’s 2017 CX Index found that revenue potential and CX quality move in lockstep across every industry. If it is so important to create this positive experience at all touchpoints with customers across all virtual and physical channels and devices, why are many […]

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Let the robots do the work!

How to increase customer engagement in the insurance industry The digital revolution is already underway in the insurance industry. Customers demand quick, responsive, multichannel services and products specially tailored for them. Insurers face challenges in meeting these customer expectations, since current business models are not built for change. The increasing complexity of processes drives up […]

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AI: moving into action with real-life cases

If Artificial Intelligence is such a game-changer, transforming our jobs and businesses, our ways of engaging with customers and forecasting trends, why are so many organizations so slow to adopt it? The reason is unlikely to be lack of awareness. As consumers, we routinely call cabs via Uber, and chat with Siri and Alexa, all […]

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