Dietmar Neumann

Author
Dietmar Neumann

Beyond the bots: Insurers unlock the value of AI

AI is turning into big business for Switzerland. Major players such as IBM, Facebook and Google are choosing Switzerland for research bases, and startups are thriving. Is the innovation stream reaching service organizations in Switzerland? First: process efficiency When you mail a telecom provider to change your contract, your reply could be robot-written. Call the […]

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New consumers, new behavior: are insurers ready?

Digitally-powered retail business models offer consumers self-directed, self-service interaction via any device, day or night, and products selected to match individual needs. For many people, the web is the first port of call to buy anything from cars to clothing, food to finance. Insurance in Switzerland, shielded within a strict regulatory environment, still operates largely […]

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