Beyond the bots: Insurers unlock the value of AI
AI is turning into big business for Switzerland. Major players such as IBM, Facebook and Google are choosing Switzerland for research bases, and startups are thriving. Is the innovation stream reaching service organizations in Switzerland? First: process efficiency When you mail a telecom provider to change your contract, your reply could be robot-written. Call the […]Read More
New consumers, new behavior: are insurers ready?
Digitally-powered retail business models offer consumers self-directed, self-service interaction via any device, day or night, and products selected to match individual needs. For many people, the web is the first port of call to buy anything from cars to clothing, food to finance. Insurance in Switzerland, shielded within a strict regulatory environment, still operates largely […]Read More
Big data, big benefit: how insurers can leverage data assets in the digital economy
The world of Swiss insurance looks healthy.Going by key metrics of premiums (over 179 million CHF worldwide) and combined ratio, insurers in Switzerland are in a comfortable position compared to players elsewhere in Europe. Yet this is no time to relax. The industry is under pressure globally. Big names with a century or more of […]Read More