Thomas Weber

Author
Thomas Weber
Client Partner Retail Consumer Goods at Cognizant

Rebooting retail: why the experience mindset is the new retail therapy

Digital transformation has hit traditional retailers hard. Walk through the high street of virtually any town, and you’ll see shuttered premises that are testament to an industry shaken to its core by eCommerce. In Switzerland, retail sales are essentially flatlining. Online sellers, meanwhile, are doing a brisk trade. Performance far outstrips that of bricks-and-mortar stores. […]

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