Industrial IoT: from smart sensors to even smarter RPA

Internet-connected sensors – which transform physical objects and machines into fast, smart collectors and communicators of data – are the nuts and bolts of the new IoT industrial age. They enable organizations to capture information more quickly, raise efficiency and improve response times. This is improvement at a basic operational level – and IoT projects of […]

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Three steps to jump-start process automation in banking

In industry, robotic process automation (RPA) and AI are accepted as surefire strategies to unlock business value. In banking, the road ahead is less clear, with many financial institutions struggling to take the big step from concept to practice. Recent research by Cognizant in the areas of robotic automation and AI in North America shows that […]

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How Swiss banks can ride the wave of change

Strict banking guidelines in Switzerland were recently eased to give blockchain startups more straightforward access to traditional financial services. The country’s blockchain industry is surging, with “Crypto Valley” in Zurich and Zug proving a fertile breeding ground for cryptocurrency startups. Crowdfunders in Switzerland and elsewhere are investing heavily, seeing clear ROI in kick-starting a new […]

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Cognizant ranked fourth largest digital agency in UK

Cognizant Interactive has been named one of the leading digital agencies in the United Kingdom for 2018. This is Cognizant Interactive’s first-ever appearance in the agency rankings by Econsultancy, a UK-based independent research, training and consulting firm. The fourth-place finish is an excellent debut in the rankings, highlighting the power of Cognizant’s portfolio, and its expansion over the course of 2018 in […]

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Three digital changes heading the way of insurers in Switzerland

The days of traditional fixed-term insurance policies (and traditional providers) could be numbered. By leveraging digital technologies, newcomers to the Swiss insurance scene are giving policyholders a fresh take on how to insure the things that matter to them. All it takes is a smartphone. Yet for the new breed of insurers, insurance is also […]

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Why Swiss banks should take on the wealthtech challenge

Digital innovation in banking has to date focused on managing the “quick money”: making routine transactions easier with fast payment from any device, one-tap transfers and anywhere access. With fintech innovations such as pay apps fast eroding their traditional business space, do banks have to follow suit? For Swiss banks in particular, the answer might […]

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Why happy customers are returning customers

There is strong evidence that efforts to improve customer experience (CX) can drive revenue: Forrester’s 2017 CX Index found that revenue potential and CX quality move in lockstep across every industry. If it is so important to create this positive experience at all touchpoints with customers across all virtual and physical channels and devices, why are many […]

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Let the robots do the work!

How to increase customer engagement in the insurance industry The digital revolution is already underway in the insurance industry. Customers demand quick, responsive, multichannel services and products specially tailored for them. Insurers face challenges in meeting these customer expectations, since current business models are not built for change. The increasing complexity of processes drives up […]

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